Resident FAQs

Most questions can be answered through our website or by looking at the ad for the property in which you are interested. If we don’t have the answer to your question here or anywhere on this website, please call our office!

  • How do I view one of your listed properties?
    All scheduling is done through our website. Simply register to view the property you want to see and place yourself on the schedule. Once we approve your appointment, you will receive an email from us. If you do not see the property you are interested in on the schedule, then that property is either still occupied or is in the process of being turned over. If you are sitting in front of the property and do not have time to register to view the property, please call our office and we will do our best to accommodate you.
  • When will the property I am interested in be ready to rent?
    If the property is listed on our site, then there will be a date listed as to when it will be ready to rent. Some properties will have an estimated date because they are still occupied or we are waiting for bids and estimates, which can sometimes take several days.
  • How do I know if you already have an application?
    If you want to ensure we are not currently processing another application for the property you are interested in, please call our office before applying. If you apply for the property without checking with us and we already have an application or approved applicant, we cannot refund your fees.
  • How much does it cost to apply for a property?
    The fee is $40.00 per adult. Any/all adults who will be living at the property must apply separately. If you have an 18 year old child who is living at home and going to high school, they do not need to apply, but once they graduate and/and or turn 19 (whichever comes first) they do need to apply with our office immediately to continue living at the property.
  • What kinds of things do you look for when processing an application?
    We look at FOUR things:

    1. Credit Score
    If your credit score is 650 or better, you automatically pass the credit portion of the application process. If your credit score is 550-649, you will be required to pay an increased or double security deposit, depending on the credit score of your co-applicant, if you have one. A co-signer cannot help or change the rules in this regard, and we do not accept co-signers for low credit. If your credit score is 549 or below, your application will be denied.
    If you have NO credit score (N/A) with no negative history, this requires a double security deposit (or increased, depending on the credit score of your co-applicant, if you have one).
    If you have a N/A credit score with negative history, this automatically disqualifies you.

    2. Income
    Your income or the combined income of all applicants must qualify to rent with us. This means 30% of your NET income must = the rent. If you fall below this benchmark or have no income, you may ask about having a co-signer. Your co-signer must have a credit score of 650 or better and their income must = the same criteria stated above. They must sign the lease right along with you, as well as a separate co-signer form. Your co-signer must live within 500 miles of the property you are renting.

    3. Previous Rental History
    If you receive a negative rental reference or there is anything on your credit history which shows a property manager has either had to turn you over to collections or sue you for damages, you are automatically disqualified, regardless of credit or income. If you have no rental history, this does not hurt or help you.

    4. Criminal background
    If you have a felony, there are many factors involved regarding whether or not we can rent to you. If you are still in prison/jail or you are still on active parole, we cannot consider you until you are free from probation/parole for at least 1 full year. If your felony was of a sexual nature or the sale of narcotics, we cannot consider your application. If you have misdemeanors that include things such as: Disturbing the peace, malicious injury to property, destruction of property, theft, grand theft, etc. it’s very possible your application will be denied depending on how many infractions there are and how long ago they were.
  • Should I get a co-signer?
    If you do not meet the income requirements, then you may inquire about having a co-signer. If a co-signer is permitted, they must have a credit score of 650 or better and meet the income requirements. They must also live in the state of Idaho OR within 500 miles of the property for which you are applying.
  • Do you accept section 8 or housing vouchers?
    No. At this time we do not accept Section 8, SECCA or any type of housing vouchers.
  • Can I put down a deposit for a property NOW? Does that guarantee me the property?
    We do not accept a security deposit unless your application has been approved. We will inform you when your application processing has been completed.
  • Do all of us need to apply?
    YES. All adults who will be potentially living in the property need to apply. No exceptions unless there is a power-of-attorney in place (e.g., an adult who is in the care of his/her parents due to a disability) OR as listed above if you are 18, a senior in high school and moving in with your parents; you do not need to apply until you graduate or turn 19 (whichever comes first). Our application fee is $40.00 per adult.
  • How do I/we apply?
    ONLINE! Our website address is: www.asterlingapproach.com. You can apply and pay your application fee(s) as you are applying. If you use a check to pay online (you will need your account and routing numbers), there is no additional cost. We do not have paper applications. If you need assistance, please call our office.
  • Once I apply, when will I hear from you?
    We will make contact with you as soon as we can. If you apply over the weekend, you may not hear from us until Monday. We will let you know how things are coming along.
  • How long will it take for you to process my application?
    We work very quickly to process your application. We can usually tell you almost right way if your credit score(s) will be high enough for us to continue processing your application. While your background check is being completed (this is done by an outside source), we will contact any previous landlords for references and contact your current employer(s) for employment verification. Sometimes it can be helpful for you to email us paystubs and bank statements if we are having problems verifying your employment. We will let you know if this is necessary. If you are self- employed, we will require your most recent tax returns and 2 months (most recent) of bank statements.
  • What if I don't have a SSN?
    If you live in the U.S. on a work/school VISA or you are a refugee, we can rent to you without a SSN. Please call our office for assistance.
  • What is the minimum lease term?
    Most of our lease agreements are for 12 months. Sometimes we will allow a 6-month lease, depending on the type of property and the time of year.
  • What if I need to break my lease?
    This can happen and does happen, because life happens. Your lease agreement will cover all of these concerns. ASAPM will work with you if you need to break your lease. Your deposit will be non-refundable, but we do give you several options on breaking your lease. If you take one of these options, follow the guidelines and communicate with our office, you will remain good standing with us.
  • Who pays the utilities?
    Each property is different. If you are planning to rent a single-family home, you will pay all utilities (Gas/Electric, Water, Sewer and Trash). If you are renting a multi-family unit from us, we may pay some of the utilities. Please check the ad for the property you are interested in, as this should always be listed.
  • How do I report a maintenance problem?
    Maintenance issues are reported here: http://asterlingapproach.com/maintenance/. Once we receive your maintenance request, we will email you confirming your notification. If you don’t hear from us within 24 hours, then we didn’t receive your request and you should call our office. We might contact you to help you troubleshoot the issues (i.e., checking to ensure a breaker or GFI hasn’t tripped or assisting you with resetting your garbage disposal). If the issue is more complicated, we will send a professional out to resolve the problem. Our maintenance crews will call to schedule with you before coming out. However, if they are unable to reach you and the issue is detrimental to the property, we will give you proper notice and let them in with our key.
    If the maintenance issue is an emergency, you may need to call 911, depending on the problem. You will be able to reach us by phone 24/7 for maintenance emergencies. We will get someone out to you as fast as we can.
    Responding to your maintenance concerns and reporting maintenance is important. ASAPM knows this and we strive to ensure your maintenance issues are responded to and dealt with as quickly as possible.
  • When is my rent due and how do I pay my rent?
    Rent is due on the 1st of each month, and considered late after 5 p.m., MST, on the 4th of each month. Rent must be paid online or mailed. There are no fees to pay online if you use a checking account. If you mail your rent, you will need to use a check or money order, and send payment so it will arrive by the 4th of the month by 5:00 p.m, MST, to avoid additional fees.
  • Do you take pets?
    Each of our properties is owned by a separate individual who has to decide if they would like to allow pets at their property. Each of our listings will say either “Yes”, “Pets Negotiable” or “No Pets”. If the property says "Pets Negotiable", then please email us or call our office regarding your pets.
  • How much is the pet fee?
    There is a non-refundable $250.00 fee per pet. This fee does not apply to companion pets or service animals.
  • How many pets do you allow?
    We allow up to 2 pets per property.
  • Will you take my Pitbull, Mastiff or Rottweiler?
    We will take Pitbulls, Rottweilers and other aggressive or very large breeds of dog with an additional liability policy for that dog. If said dog is a service or companion animal, the insurance policy is not necessary. Please call our office for more details.
  • How do I reach you?
    You may call or email us at any time. Call: (208)789-4312 or (208)789-6983. Or email us at: tricia@asterlingapproach.com or renae@asterlingapproach.com
    Our mailing address is: 13601 W. McMillan Rd. Suite 102-110 Boise, Idaho 83713. This is a mailing address only and not a physical location. ASAPM is an online office. We are located in Boise, Idaho, and can meet with you at the property you choose to rent, if it is vacant. However, in order to apply, sign your lease, pay your application fee and deposit, you will need to have access to the internet and be able to apply and pay online.